1. The present document contains the General Conditions, under which Jewellery Elena LTD, here and after referred to as the Bijouteria Lena provides services to consumers via bijouterialena. com. These conditions are binding for all users. By pressing the button bijouterialena. com, the user/customer agrees  fully, accepts and undertakes to comply with the present general terms and conditions.

2. Identification of the user/client in order to play his statement as acceptance of the terms and conditions and the order is performed by the stored in log files on the server at bijouterialena. com, storing the IP address of the user/client, as well  as any other information.

3. The products which are available on the website of bijouterialena. com does not represent a legally binding offer, but are rather demonstrative online catalogue describing the product line on offer.

4. After clicking on the button "I confirm my order", users agree to purchase the goods  located in the "BAG". This action has legally binding force. The customer receives an order confirmation and receipt of this confirmation, it is considered that the contract is concluded.

5. If the selected items are not available or there is a problem with the delivery, BijouteriaLena undertakes to reimburse all sums paid in advance within 30 (thirty) days from the date on which the provider should fulfil its obligation under the Treaty.

6. The contract language is Bulgarian in the Bulgarian version of bijouterialena.com , and the payments will be carried out in Bulgarian levas. For English and Russian version of bijouterialena. com contract language and currency are appropriate for the clients country of purchase.




7. The user/customer takes the full responsibility for the risk of damage/loss of goods upon delivery. Immediately after submission to the courier, BijouteriaLena is released from risk, which is passed on to the user/client. BijouteriaLena is not responsible for the delay in the event that the delay is due to the courier or another provider.

8. Immediately after the delivery, the goods should be examined carefully by the user/client or his authorised representative. Breakage, strikes and other damages should be reported immediately to the BijouteriaLena. In the event that it is established the presence of damage received during transport of the product, BijuterieLena is not responsible for warranty service of this product. In cases where the BijouteriaLena are specified in writing the specific date and time for delivery , the statement has a binding force. Provided false or incorrect address, contact person and/or phone for filing the application BijouteriaLena is not bound by any obligation for performance of the contract.

8a. Upon surrender of the product the user/customer or third party signs the accompanying documents. For the third person is considered to be anyone who is not the holder of the application, but accepts the goods for delivery and is referred to by the client and at his address.

Failing receipt of goods, except in the cases described below, the refusal is considered to be unfounded and the customer owes payment of the costs for delivery and return of the goods. In case that the client is not found in the period of performance of the delivery at the specified address or there is not access and conditions for the transfer of goods to be made  within this period, BijouteriaLena is released from its obligation to deliver the ordered goods.

8b. When delivered goods  does not match the ordered product  by the customer and that can be established through a regular review, the client may request to have a replacement corresponding to the application for purchase within 24 hours of receipt.



BijouteriaLena shall ensure the continuous functioning of the site, as long as it does not depend on the interruption of communications networks and links, dead above ground, underground and aerial devices; offline servers, computers, operating systems, and the like, beyond the reach of the impact of BijouteriaLena.

BijouteriaLena provides one (1) year warranty on all items offered, that period shall run from the date of delivery. Repairing the items within the period of warranty is free upon presentation of a certificate of quality. The warranty does not cover damage caused by improper use or careless attitude.

 BijouteriaLena offers its customers a guarantee document for a purchased goods at the time of delivery. In this document are described: the conditions and location of the service.



9. Transport within Bulgaria is free. In case  that the goods are sent outside the territory of the Republic of Bulgaria, the user/customer must pay all customs, etc. charges related to exports.



10. The user/customer has the opportunity to examine and/after registration/order the goods declared bijouterialena. com.

11. The user/customer has the right to be informed about the status of his order.

12. User/client carries full responsibility for the protection of his user name and password and for all actions carried out by him or by a third party through the use of his username and password, user must immediately notify BijuterieLena in case of unauthorized access through the use of its user name and password, and always when there is a risk of such use.


13. The user is obliged to pay the price of his order according to the stated way at the page of bijouterialena.com.


• do not perform malicious actions;

• to indemnify the SELLER and any third parties for damages and missed benefits, including any expenses and paid attorneys ' fees incurred as a result of claims by and/or compensations paid to third parties in connection with the websites, hyper-links, material or information that the user has used, all situated on the server, sent, spread, made available to third parties or made available through the/name of the site/ in violation of the law , the present general terms, good morals or Internet Ethics;

14A. The client is obliged to indicate the accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery, when the same is not free and provide access and opportunity to obtain the product. In the event that specifically indicated that delivery is free, it is considered to be repayable.




15. BijouteriaLena is not obliged and has not the objective ability to control the way in which theclients use the services provided.

16. BijouteriaLena has the right but not the obligation to preserve materials and information located on the server of bijouterialena. com

17. BijouteriaLena has the right at any time, without notification to the user/customer, where the latter uses the services in violation of these terms and conditions, as well as at the discretion of the BijouteriaLena to terminate, suspend or modify the services provided in connection with the use of the site. BijouteriaLena is not liable to users or third parties for damages and lost profits incurred following termination, suspension, modification or restriction of service, deletion, modification, loss, unauthenticity, inaccuracy or incompleteness of the information, materials or communications transmitted, used, stored or made available through bijouterialena. com.

17a. BijouteriaLena after receipt of payment shall be obliged to transfer to the user/customer ownership of the ordered goods, to deliver within the ordered commodity to roadworthiness checks for each item before to be sent (in the case that this is possible without compromising the integrity of the packaging).


18. BijouteriaLena is not liable for damages caused on the software, hardware or telecommunications equipment, or loss of data resulting from the materials or resources searched, uploaded or used in any way by means of the services provided.

19. BijouteriaLena has the right to collect and use information regarding its users/clients, whether they are registered.


20. The information referred to in the preceding article may be used by the BijouteriaLena, except in the case of explicit disagreement of the user sent to the following e-mail address contact@bijouterialena. com. BijouteriaLena collects and uses the information to improve the services offered. All the objectives for which the Bijouteria Lena will use the information will be in accordance with the Bulgarian legislation, the applicable international instruments and good manners.


21. BijouteriaLena is not liable for failure to perform its obligations under this contract in the event of circumstances that BijouteriaLena has not provided and was not obliged to provide – including cases of random events, problems in the global network of the Internet and in the provision of services outside the control of the BijouteriaLena.


22. BijouteriaLena has the right to install on user's  computers cookies . Cookies are text files that are saved by the Web page on the user's  hard drive and allow recovery of information for the consumer to identify and enable tracking of his actions, Internet pages visited, hyper-links used, information and records, and more.




23. BijouteriaLena guarantees its members/customers the confidentiality of the information and personal data. The past there used to be provided or brought to the attention of third parties except in the cases and under the conditions set out in these terms and conditions. BijouteriaLena protects the personal data of the user/client shared when filling in the electronic form for making an application for purchase, as this obligation shall lapse in the event that the customer has provided incorrect data. In compliance with the legislation in force and the provisions of the present general conditions, BijouteriaLena may use the customer's personal data solely for the purposes provided for in the contract. For any other purposes  using the data will be in accordance with the Bulgarian legislation, applicable international instruments, Internet Ethics, morality principles and good morals.


23a. BijouteriaLena undertakes not to disclose any personal information about the customer to third parties-public authorities, companies, individuals and others, unless he has received the express written consent of the client, the State authorities or officials, which according to the legislation in force are entitled to request and collect such information. BijouteriaLena is required to provide information under the law.




24. The general terms and conditions may be changed at any time by BijouteriaLena, which has the right to change the characteristics of the services provided and these terms and conditions and on the basis of changes in the legislation. BijouteriaLena undertakes to notify the user of changes to the terms and conditions as prominently on its website to be published a notice of the changes and give them sufficient time to get acquainted with them in the given period. In case the user does not state that he rejects the changes he is considered to be bound by them. In the event of the user stated  that does not agree with the changes made, BijouteriaLena has the right to immediately suspend or terminate provision of the services to the user.



25. Under the "user/client" means anyone who is charged in the website bijouterialena. com on his computer. 

26. Under "Order" shall mean the selected goods and all other attributes associated with the method of delivery and payment of the goods by the customer/user. 

27. The Internet shop bijouterialena.com is the property of  BIJOUTERIA ELENA LTD.


28. All disputes between the Parties shall be resolved in a spirit of understanding and goodwill. In the event that agreement is reached, all outstanding disputes, including disputes arising or relating to its interpretation, invalidity, execution or termination, as well as disputes about filling gaps in this contract or its adaptation to newly-emerged circumstances, will be resolved by the competent court of registration of BIJOUTERIA ELENA LTD, in accordance with the Bulgarian legislation.

 Conditions for return

The main priority of BijouteriaLena are YOU, our customers. Therefore we will do everything that depends on us, to remain completely satisfied with your choice!

We guarantee that we will exchange the product purchased from bijouterialena. com or will refund the amount of the order (your choice)  because of any defect or other reasons by our fault and it is FOR FREE. In the event that you are not completely satisfied with your purchase e-mail us at contact@bijuterielena.com . It is necessary to send us the order number, date, name and phone number, as well as to write your desire as clear. Within 24 hours  you will receive instructions on how to return or exchange your product (s).


According to the law on consumer protection and trade rules, the consumer is entitled to claim for:

1. failure;

2. defects of the goods;

3. non-compliance with the declared description. 

The claim is made in the moment of delivery of the goods. The package is with the option "view and test" and advise our clients to verify at the time of receipt of its contents, to not waste time and if there is a discrepancy between the order and the product from us, we can correct the non-compliance as soon as possible. The costs of delivery shall be paid by the customer.

In the complaint proceedings, the user can claim:

1. the recovery of the amount paid;

2. the replacement of the product with a new one;


Purchased goods can be returned without cause within seven/7/days of receipt, if not USED, printed, impaired type and with any other conditions under article 55 of the law on consumer protection. The costs of the return are borne by the BijouteriaLena.

Conditions for substitution:

Purchased goods can be replaced within seven/7/days of receipt, if not USED, printed, impaired type and with any other conditions under article 55 of the law on consumer protection. The costs of the replacement of the goods shall be borne by the buyer.

Happy shopping!


Dear customers,

For orders outside the borders of the Republic of Bulgaria we use use services оf the ''Bulgarian posts'' , please email us in advance by email: contact@bijouterialena.com , to clarify the details of delivery and price.

For orders in Bulgaria we use ECONT

Comfortable Office you can find:

Econt: http://www.econt.com/offices/:

Payment and delivery

Delivery cash on delivery to the Office of Econt or other address - delivery in Bulgaria is free .

Date: only 1 working day. Payment by CASH on DELIVERY to the Office of the courier.

Date: only 1 working day. Payment by CASH on DELIVERY on delivery of the courier.

Standard delivery is up to 14:00 hours on the next working day.

Important: all orders with cash on delivery are sent the same day if made to 16:00 and is shipped on the next business day. Orders sent after 4 pm are processed the next business day! Orders are sent from Monday to Friday and Saturday until 11:30. Deliveries are carried out during official holidays. The package has no fixed time.

Cash on delivery fee is included in the amount for shipping.

The package has an option review and test. BijouteriaLena asks you to take advantage of this option, in order of the time of receipt to make sure there is no discrepancy between what you ordered and that which we have sent you that jewel is safe and meets all your requirements. Accepting and paying the package you agree that the item is exactly what you want and get it into safe commercial type.

For orders-gift (that is, the recipient is different from the buyer) require you to pay in advance.

If you want to pay in advance by one of the methods below, your order will be prepared and sent to you after payment of the amount.

To make this delivery is desirable to call phone + 359889006418 or write to email: contact@bijouterialena.com to work out the details.

For orders outside the borders of the Republic of Bulgaria please email us in advance by email: contact@bijouterialena.com , to clarify the details of delivery and price.

Method of payment

All prices on the site are in euro and are inclusive of VAT.

1 Payment by CASH on DELIVERY -payment of the order shall be carried out after the arrival of the goods at the address given by you.

2. Advance payment

  • 1. In the bank account of the company – secure, convenient and inexpensive way to pay. The site bijouterialena. com is the property of the company BIJOUTERIA ELENA LTD/ UIC: 203795146/; Rajffeizenbank, BIC: RZBBBGSF; IBAN: BG16RZBB91551006579648 -for payments by bank transfer.
  • 2. PayPal-secure and convenient way of payment via credit and debit cards in the system of paypal.com /payments in euro/.

After you select a method of payment in advance, please fill in the "Request for order number:" 1 or 2 depending on your chosen method above. It is desirable to send us an email after you make payment to send your order immediately.

Return and Exchange

We guarantee that we will exchange the product purchased from bijouterialena.com or will refund the amount of the order (your choice), if not, because of any defect or other reasons.

In the event that you are not completely satisfied with your purchase, email us at info@bijouterialena. com.Within 24 hours you will receive instructions on how to return or Exchange your product (s).

Frequently asked questions

Information about cookies

Particular and security (with click to open a window with additional information in entries)

Collection and processing of personal information- Personal information is what uniquely identifies the client to the bijouterialena. com as a name, address, e-mail and telephone, date of birth, to you and to your family members, if you have such (spouse, children, etc.). bijouterialena.com does not collect your information, unless you provide them, for example, when you place an order or when you sign up for special offers and promotions sent to your email.

Use and provision of personal information

We may use your personal data exclusively with technical purposes relating to the operation of the Web site to provide you with access to specialized information, contact or in carrying out the sale of the offered by the site bijouterialena. com product.

Our policy for protection of personal information

Protection of personal information of our customers is the highest priority of bijouterialena. com . This Declaration of security is in place, when you visit bijouterialena. com , you order or register as you leave your name, phone and email.

Freedom of choice

When you place an order online, we require from you phone and email contact address of delivery and the recipient's names. In the event of a change of personal information (e.g. telephone, e-mail, address, zip code, etc.)you can update them on your profile page.


BijouteriLena ensures strict compliance with the law on the protection of personal data. To us your personal information will be in one place. you must really all your data is stored and strictly protected from loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure.

Right to information

If you have questions about our privacy policy or about how it is used, please contact us by email at: contact@bijouterialena.com in response will be notified without delay-in writing and in accordance with applicable legislation-which of your data are available, if such are reserved during your stay at bijouterialena. com 

Notification of changes

Any changes to our Privacy policy and conditions will be posted on this page.


BijouteriLena will gladly prepare your jewel in the beautiful packaging and will send it to the address you have wished. You choose the date, place and method of delivery.  We leave to you  to share the joy of the received present .

Be unique with BijouteriLena!